Analytics
See exactly where work speeds up, and where it stalls.
Every workspace tracks how tickets actually move: throughput, the steps they pile up at, what they resolved as, and which channel they arrived through.
The numbers a process owner actually asks for
Volume in, volume out, and how long the middle takes. Each workspace has its own analytics view driven by its own workflow, so the stages being measured are the stages you drew.
Because the gate is usually a person
Work stalls at approvals and replies far more often than at anything technical. Dwell time is measured per node, so the answer to why is this taking nine days is a step name, not a hunch about the team being busy.
What you can break the work down by
Every ticket carries enough context to be counted honestly.
Outcomes, not just "closed"
Resolve nodes carry an outcome (Completed, Denied, Cancelled, Duplicate, No action needed) and the Outcomes card breaks resolved work down by which one it was. Closed and solved are not the same number.
Escalations split out of Resolved
An escalated ticket is not a win. It is counted separately, so your resolve rate means what it says.
Bottlenecks by node
Dwell time per step across the workflow, so the stage everything piles up at is visible instead of suspected.
Channel and source
Where the work came from (email, automation, or created by hand), so you can see which intake path actually carries the volume.
SLA clocks, if you want them
An org admin can turn on first-response, resolution and per-gate wait clocks. They are business-hours aware and add breach badges. Tracking and display only: an SLA never changes what a workflow does.
A workflow map with live counts
The Dashboard Workflow Map lens draws each workspace as a swimlane with the current ticket count sitting on every node.
One dashboard over every process
The Dashboard sits above the workspaces with three lenses: My Work for everything needing a human right now, Operations for org-wide throughput, cycle time and bottlenecks, and Workflow Map for a swimlane of each workflow with live counts. Click any ticket to open it where it lives.
More of the platform
Find the step that's costing you a week.
Start free. Analytics come with every workspace.