Ticket Detail
Everything about one job, on one screen.
The email that started it, every reply since, who owns it, what it is waiting on, and the decision you need to make, without opening a second tab to find any of it.
One timeline, not four places to look
Every ticket keeps a single history: inbound email, replies your team sent, internal notes, status changes, assignments and the steps the workflow took. Every entry carries its own date and time, and it reads top to bottom, so picking up someone else's ticket takes a scroll rather than an explanation.
Talk to the customer, or talk to your team
One composer, two modes. A public reply sends a real email from your connected mailbox, threaded to the original, with the people already CC'd kept in the loop. An internal note never leaves the building.
The decision happens where the work is
When a workflow reaches a step that needs a person, the ticket parks and the question appears on its detail page, with the context needed to answer it. Approve or reject, tick off a checklist, review a drafted email before it sends, pick the photos that go to the customer.
The rest of what's on the page
The details that decide whether a handoff is clean or costs a phone call.
One owner, no ambiguity
Assign the ticket to anyone with access to the workspace, or grab it yourself. The change lands on the timeline, so "who picked this up" is answered on the record instead of in a chat thread.
Everyone involved, with roles
A ticket carries its people (requester, vendor, onsite contact, CCs), each with a role rather than a loose email address. Open one and you know who to talk to before you read a word.
Fields that fit your work
Status, priority and category come as standard; the rest are yours. Define the fields a workspace needs and they render on every ticket in it. No schema change, no developer.
Attachments stay with the ticket
Photos and documents from inbound email, or dropped in by hand, live on the ticket in private storage, not in someone’s downloads folder.
@mention a teammate
Type @ in an internal note to pull someone in. They get a notification with a link straight to the ticket, and the mention stays on the record.
Optional SLA clocks
Turn on SLA policies and every ticket shows a live chip: time to first response, time to resolve, and how long it has been parked at a gate. Tracking and display only: a breach never silently changes what your workflow does.
More of the platform
Give every job one home.
Create a workspace, connect your mailbox, and work your first ticket end to end.